Refund Policy

1. Subscription Billing

All payments for rewriteai subscriptions are processed securely through Waffo, our PCI-DSS compliant payment provider and Merchant of Record. Subscriptions are billed on a recurring monthly basis and renew automatically at the start of each billing period unless canceled before the end of the current period. You will not be charged again after successful cancellation.

• Within 7 Days, Unused: Full refund available within 7 days of purchase, provided the subscription has not been used.
• After 7 Days or Used: No refunds are provided after 7 days or once the subscription has been actively used.
• Duplicate Charges: Full refund for any duplicate charges caused by billing errors.

2. Free Tier

We offer a free tier with limited features. No payment is required to try rewriteai's free tier. If you upgrade to a paid subscription, the refund policy above applies.

3. Cancellation

You may cancel your subscription at any time from your account settings or by contacting support. If you cancel, you will retain access to your paid features until the end of your current billing period. No refunds are provided for the remaining period.

4. Processing Time

Approved refunds are processed within 5–10 business days. The refund will be returned to the original payment method. The actual timing may vary depending on your bank or payment provider.

5. Exceptions

Refunds may be granted outside the standard policy at our sole discretion in cases including but not limited to:

• Service outages lasting more than 48 consecutive hours
• Technical issues that prevent use of core features
• Duplicate or erroneous charges

6. Chargebacks

If you dispute a charge through your bank or payment provider (chargeback), your rewriteai subscription will be immediately suspended pending resolution. Filing a chargeback without first contacting our support team may result in permanent account termination.

7. How to Request a Refund

To request a refund, please contact our support team with your account email and the reason for the refund request:

• Email: support@rewriteai.tech

We aim to respond to refund requests within 48 hours.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective upon posting to our website.